Alpine Payment Systems is seeking a Customer Service Representative / Programing Specialist. We are looking for a responsible, outgoing individual who has the ability to multi-task and learn various aspects of the Credit Card Payment Industry while working in a fast paced sales environment. We need someone that can "jump in" and learn all aspects of our industry in a VERY BUSY environment. This position has high exposure to confidential information so candidate must have a positive, people-oriented demeanor with the highest emphasis on professionalism and integrity. Experience in the Merchant Services industry is highly desired. This job is for a self-starter, not a follower!
Job duties will include:
• Credit Card & ATM programming.
• Walking customers through phone installations and preventative maintenance procedures.
• Acting as the primary point of contact for customers of varying skill levels.
• Performing preliminary troubleshooting of equipment with customers.
• Help answer sales and pre-sales technical questions as they arise.
• Establish and maintain a positive working relationship with all colleagues and customers.
• On-site Network troubleshooting, virus removal, system builds, and maintenance.
REQUIREMENTS
• Great attitude with willingness to learn.
• Excellent communication & customer service skills.
• Genuinely care about your customers & demonstrate patience.
• Strong organizational skills with the ability to multitask and manage time effectively.
• Periodic local travel required.
• Punctuality and reliability is a must.
• Professional appearance and Business attire required.
• Attention to detail is critical.
• Have an aptitude for quickly comprehending new hardware and software tools and applications.
• Take ownership for problems and follow through to resolution.
*** Proficiency of Microsoft Office is a must. ***
Proficiency of MS Server 2003. Certification is preferred, although experience will be considered.
Our benefit package includes medical, dental, paid holidays and more. Includes a 90-day trial period.
This is a full time, salaried position.
Compensation is based on experience and market demand of applicants.
SERIOUS APPLICANTS MUST SUBMIT A COVER LETTER IN THE BODY OF THE EMAIL, ATTACH RESUME IN PDF FORMAT, & THE SUBJECT LINE MUST READ "I AM A FAST LEARNER" TO BE CONSIDERED. Send resume to jennifer@iqatm.com
