Data Entry / Customer Support Specialist
Alpine Payment Systems is looking for a multi talented individual who can work under pressure in a fast paced environment. This position requires strong customer service skills and the ability to input important data correctly and efficiently. This position resembles an office assistant, data entry clerk, receptionist, and customer support specialist- all in one! This position is the primary contact for our merchants, therefore learning the merchant services industry is vital for success.
Job duties will include:
* Answer phones, log messages, direct customer concerns to the appropriate department.
* Input Data for Merchant Processing Applications.
* Mailing and shipping of equipment etc.
* Program equipment when necessary.
* Filing, copying, faxing, and organizing deals and paperwork.
Requirements:
* Strong customer service skills
* Must be punctual and reliable
* Prior phone experience preferred
* Ten key strongly preferred
* Proficiency in Microsoft Office is a must
Our benefit package includes medical, dental, paid holidays and more after a 90-day trial period. This is a full time, salaried position.
Compensation is based on experience and market demand of applicants.
Attention to detail is so important in our industry, we need people that "read the bottom line” therefore, we ask that applicants:
* Submit a cover letter in the body of the email
* Submit resume in PDF format
* Subject line should read "I like customers!"
These resumes will filter to the correct folder, all others will not be considered. Please send your resume to humanresources@iqatm.com.
Job location is Vancouver, WA
Alpine Payment Systems is seeking TWO Customer Service Representative / Programing Specialist. We are looking for a responsible, outgoing individual who has the ability to multi-task and learn various aspects of the Credit Card Payment Industry while working in a fast paced sales environment. We need someone that can "jump in" and learn all aspects of our industry in a VERY BUSY environment. This position has high exposure to confidential information so candidate must have a positive, people-oriented demeanor with the highest emphasis on professionalism and integrity. Experience in the Merchant Services industry is highly desired. This job is for a self-starter, not a follower!
Job duties will include:
• Credit Card & ATM programming.
• Walking customers through phone installations and preventative maintenance procedures.
• Acting as the primary point of contact for customers of varying skill levels.
• Performing preliminary troubleshooting of equipment with customers.
• Help answer sales and pre-sales technical questions as they arise.
• Establish and maintain a positive working relationship with all colleagues and customers.
• On-site Network troubleshooting, virus removal, system builds, and maintenance.
REQUIREMENTS
• Great attitude with willingness to learn.
• Excellent communication & customer service skills.
• Genuinely care about your customers & demonstrate patience.
• Strong organizational skills with the ability to multitask and manage time effectively.
• Periodic local travel required.
• Punctuality and reliability is a must.
• Professional appearance and Business attire required.
• Attention to detail is critical.
• Have an aptitude for quickly comprehending new hardware and software tools and applications.
• Take ownership for problems and follow through to resolution.
*** Proficiency of Microsoft Office is a must. ***
Proficiency of MS Server 2003. Certification is preferred, although experience will be considered.
Our benefit package includes medical, dental, paid holidays and more. Includes a 90-day trial period.
This is a full time, salaried position.
Compensation is based on experience and market demand of applicants.
SERIOUS APPLICANTS MUST SUBMIT A COVER LETTER IN THE BODY OF THE EMAIL, ATTACH RESUME IN PDF FORMAT, & THE SUBJECT LINE MUST READ "I AM A FAST LEARNER" TO BE CONSIDERED. Send resume to jennifer@iqatm.com
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